We value your privacy, because we've been there too!

Privacy Policy

Last Updated: May 3, 2011

RooService is committed to protecting your privacy. This Statement of Privacy applies to the RooService website and governs data collection and usage. By using the RooService website, you consent to the data practices described in this statement.

Collection of your Personal Information

RooService collects personally identifiable information, such as your e-mail address, name, home and/or work address and/or telephone number. RooService also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites. There is also information about your computer hardware and software that is automatically collected by RooService. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by RooService for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the RooService website.

In the event that you contact us for customer support through the website, we may also request that you provide additional User Information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through RooService public message boards or forums, this information may be collected and used by others. Note: RooService does not read your private online communications with others.

RooService encourages you to review the privacy statements of websites you choose to link to from RooService so that you can understand how those websites collect, use and share your information. RooService is not responsible for the privacy statements or other content on websites outside of the RooService and RooService family of websites or the use of your information by such outside websites.

Use of your Personal Information

RooService collects and uses your personal information to operate the RooService website and deliver the services you have requested. RooService may also use your personally identifiable information to inform you of other products or services available from RooService and its affiliates. RooService may also contact you via surveys to conduct research about your opinion of current services or of potential new services.

RooService does not sell, rent or lease its customer lists to third parties. RooService may, from time-to-time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, RooService may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Such third parties are prohibited from using your personal information except to provide these services to RooService, and they are required to maintain the confidentiality of your information.

RooService does not use or disclose sensitive personal information, such as race, religion, affiliations, or (health issues?) without your explicit consent.

RooService keeps track of the websites and pages you visit within RooService, in order to determine what RooService services are the most popular. This data is used to deliver customized content and advertising within RooService to customers whose behavior indicates that they are interested in a particular subject area.

RooService websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

(a) conform to the edicts of the law or comply with legal process served on RooService or the site
(b) protect and defend the rights or property of RooService (including enforcing this agreement)
(c) act under exigent circumstances to protect the personal safety of users of RooService, or the public

Use of Cookies

The RooService website use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize RooService pages, or register with RooService site or services, a cookie helps RooService to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same RooService website, the information you previously provided can be retrieved, so you can easily use the RooService features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the RooService services or websites you visit.

If you provide RooService with user information, you have the following rights with respect to that information:

To review the user information that you have supplied to us
To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
To request that your user information not be used to contact you
To request that your user information be removed from any solicitation list that we use
To request that your user information be deleted from our records and
To opt out of being solicited by this website or third parties

If you request that your user information be deleted from our records, there may be a brief delay in our processing that request, while verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the RooService website. To exercise any of these rights, please contact us at info@rooservice.com.

Security of your Personal Information

No method of safeguarding information is 100% secure. RooService uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. RooService secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

RooService will occasionally update this Statement of Privacy to reflect company and customer feedback. RooService encourages you to periodically review this Statement to be informed of how RooService is protecting your information. When such a change is made, we will update the "Last Updated" date.

Enforcement of this Privacy Statement

If you have questions regarding this statement, you should first contact us at (email address). If you do not receive acknowledgement of your inquiry or we have not addressed your inquiry to your satisfaction, you should then contact us at info@rooservice.com.

To Unsubscribe From RooService

You may unsubscribe from RooService emails by clicking on the “unsubscribe” link located on the bottom of the company’s emails. Additionally, you may unsubscribe by contacting RooService Support at 1-888-9-ROOSRV.

Contact Information

RooService welcomes your comments regarding this Statement of Privacy. If you believe that RooService has not adhered to this Statement, please contact RooService at info@rooservice.com. We will use commercially reasonable efforts to promptly determine and remedy the problem. RooService is located at (address). We can be reached by phone at 1-888-9-ROOSRV.

Traveling on business, vacation or with a group? Simply click here to order or call 888.9.ROOSRV and tell us how many stays you wish to purchase.

Simply let us know what products you want in your RooPack. We do all the shopping for you and ship your filled RooPack to your destinations. We will notify you when products need replenishment.

If you prefer, we can also ship your empty RooPack directly to you to fill with your own products. We can still manage all of the products you pack and let you know when they need replenishment.

Your RooPack or RooFit Pack will be waiting for you when you arrive at your destination front desk by 5pm — guaranteed! To return the Pack, just leave it at the hotel desk when you depart. It’s that easy!

Always on the move? No problem! RooService can hold duplicate sets of your pack ready to travel at any time.